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Plans, Pricing, and Billing Frequently Asked Questions (FAQ)

This article answers frequently asked plans, pricing and billing questions.

Plans and Pricing

What plans do you offer?

We offer a comprehensive farm management app called Fundamental, with two satellite add-on tiers: Essential and Ultimate. The Essential add-on provides lower resolution imagery with less frequent revisits, while the Ultimate add-on offers high-resolution imagery with near-daily revisits. Check out our plans and pricing here.

How much does the remote measuring cost?

The cost starts with our Fundamental farm management app, and you can add the Essential or Ultimate satellite tiers as needed. Detailed pricing is available here.

Do you offer monthly pricing/payment terms for the satellite plans?

All our plans, whether paid monthly or annually, are annual contracts that need to be paid in full. This includes the Fundamental app plan and the satellite add-ons.

What is included in the satellite add-ons?

The satellite add-ons include remote pasture readings, along with full access to our farm management app. This provides you with a comprehensive set of tools for optimal farm management. Compare all features here.

How often do you get satellite images?

With the Ultimate add-on, satellites fly over near daily. The Essential add-on provides imagery approximately every 5 days, depending on your location and conditions. View satellite FAQ here.

Billing and Payment

What payment methods do you accept?

We accept major credit cards and bank transfers. Contact our support team for any specific payment inquiries.

Is there a trial period for the satellite add-ons?

The Fundamental app can be trialled, but the satellite add-ons are part of our premium service and require an annual commitment.

Can I change my plan later?

Yes, you can upgrade your (Fundamental + Essential) to (Fundamental + Ultimate) plan at any time. Contact our support team to adjust your subscription according to your needs.

How upgrades are charged:

If you upgrade partway through your current plan, we apply the unused portion of your existing subscription (calculated on a per month basis) as a credit toward the new plan.

Example:

  • You’re on the Fundamental + Essential plan for 100 hectares.

  • You decide to upgrade to the Fundamental + Ultimate plan 3 months into a 12-month subscription.

  • We calculate your remaining 9 months of the Fundamental + Essential plan as a credit.

  • That credit is deducted from the full cost of the 12-month Fundamental + Ultimate plan for 100 hectares.

  • You then pay the difference between the two.

This ensures you only pay for the upgrade, not twice for the same period.

What is the cancellation policy?

You can cancel your subscription at any time. However, all plans are annual commitments. If you cancel before the end of the year, you are still required to pay the full year’s subscription.

Are there any additional costs or hidden fees?

No, there are no hidden fees. The costs for the satellite add-ons are transparent and include everything in the farm management app. Note that in the future, we may introduce other add-ons that can be seen but not accessed within the app.

How do I get support if I have issues with my subscription?

Our dedicated support team is here to help you with any subscription-related issues. Reach out to us via email, in-app chat, or phone, and we’ll assist you promptly.

Do you offer discounts for long-term commitments?

We believe in maintaining the value of our premium service and, therefore, do not offer discounts. Our pricing reflects the quality and consistency of our offerings.

Can I add more satellite add-ons later?

Absolutely. You can add more satellite add-ons as your needs grow, such as upgrading from the Essential add-on to the Ultimate add-on. However, please keep in mind that the satellite area of interest (AOI) included in the Ultimate plan cannot be changed once selected. It is best to decide on this AOI at the beginning of your subscription. Reach out to our support team to make any changes.

What happens if I need to pause my subscription?

We do not offer the option to pause subscriptions as we are locked into annual data contracts and provide a premium service. If you have any concerns, please contact our support team to discuss your options.